SAICP Newsletter/Update 22 November 2019


SAICP Newsletter/Update 22 November 2019

Message from David Finch, Chair SAICP Limited

I hope you will enjoy reading our latest newsletter/update.

Can I just remind you that the Association is still looking for any “GOOD NEWS” stories from the sector.  This can relate to a client or staff members – anything which we can share and will raise the profile of all that is good about the sector in Suffolk.
Thank you to those who have already shared your stories …but I am sure there must be more out there.

For example… we have received the following story from  The Seckford Foundation in Woodbridge.

Seckford is the leading partner of the Woodbridge Care Homes Combined Choir, open to residents, relatives & friends & staff of Grove Court, Seckford Alms-houses and Jubilee House. We have had participation in the past couple of years from Woodbridge Lodge and Highlands.
We applied for grant funding from Comic Relief and out of nearly hundred applications for funding to promote access to arts, physical, creative or musical activities, this was one of the eleven successful projects to be funded. We were especially keen to work with the other care providers in the town,  the first project that brings the different care homes in Woodbridge together in this way!
The other wonderful part is that it will be a shared project between those living in the care homes, their families and friends as well as volunteers and staff, a chance for us all to share in an activity together.
Singing is known to enhance a sense of well being, it is good for breathing, posture, voice as well as for the mind, heart & soul ! Group singing, as in a choir, is a sociable, fun experience offering the opportunity to work together with a shared goal of learning pieces, hearing lovely music, as well as giving joy by performing for others.
Megan Peel  is our musical director, she is an experienced performer, choir director and workshop leader. She is Co-Founder of the Rural Music Initiative, whose mission is to offer high quality tuition and performance opportunities to children, especially in East Anglia’s rural communities.
We are also now involving pupils from a pre school, 2 local primary schools and a secondary school in our concerts so we are enjoying a very inter-generational  performance. The next concert is on 4th December 2019, 11.30 at the Methodist Church, St John’s Street, Woodbridge, free entry with donations to St Elizabeth’s Hospice.

Email details (and photos if you have consent for publication) to
Kind regards

SAICP Limited newsletter/update
22 November 2019

For LD providers
Hft’s Sector Pulse Check (Adults with Learning Disabilities Charity)
Third Annual Sector Pulse Check.


For Dom providers

ACS Payment Delays …..?

Continence products

Locality Framework Contract – 6 Day Commissioning

For all providers

Why more people are talking about the issue of social care….

Update from Care Development East – Workforce Development Funding (WDF)


Hft’s Sector Pulse Check (Adults with Learning Disabilities Charity) Third Annual Sector Pulse Check

Please see below a request for help from Hft to Suffolk providers in completing a sector specific survey – full details below in the copy email received from Billy Davis.   Please follow the link and directions in Billy’s email if you wish to undertake the survey. 

From: Billy Davis <>
Subject: Suffolk Association of Independent Care Providers – Hft’s Sector Pulse Check – Sharing with SAICP’s members?

I am contacting you from Hft, a charity that supports adults with learning disabilities. You can find more information about us by visiting our website:

We are currently producing our third annual Sector Pulse Check, which aims to provide an annual snapshot of the financial health of the social care and how the sector has reacted to the events of the previous year. As before, we are commissioning independent economic research organisation the Centre for Economics and Business Research (Cebr) to conduct the survey and analysis for us.

Last year, we received a record-breaking number of respondents and the results were picked up by over 38 outlets (including 16 nationals) – meaning that a combined readership of around 66,335,376 people got to read about our study.

We are keen to make the survey as representative as possible and want to ensure independents have an opportunity to respond as well the larger organisations in the sector.

I was looking to get in touch to talk to you a little bit more about our survey and see if SAICP would be able to help us with, in terms of letting your members know about the survey and how to respond.

As with every other year, we are anonymising the results of the survey, in order to give you the confidence to speak freely about the issues raised in the survey.

Our survey takes approximately 8 minutes to fill out, and can be accessed here:

Deadline for responses is Friday 13th December 2019 and we hope to have the results ready for publication in January 2020.

To be clear: We are not asking for access to your membership list, rather we are asking if you would be able to should share our survey with your members through your communications channels, and we are offering our support helping you to do so.

We would also be more than happy to acknowledge SAICP’s support in distributing the survey to its members in our write-up of the final report.

I do hope this is something that you will be able to help us with. I am more than happy to go through our survey in further details and help draft any additional information you may need to send to members.

Many thanks in advance for your support. I look forward to discussing this with you further.

Billy Davis
Public Affairs and Policy Manager

2. For Dom providers

Payment delays…?

Is your agency experience delays in receipt of payment from ACS?
One of our members has contacted the Association to report considerable and significant delays in receipt of payment from ACS…..
Please let us know if this is affecting you.

Continence products

The Association has been addressing the issue of the inflexibility of the three-month continence supplies delivery timeline and the potential fire hazard storing bulk supplies can generate both in residential settings and for home care customers in their own homes. 

Not to mention the adverse impact on client dignity when there are stacks of continence product boxes in the client’s room or home.

Whilst the matter is still under review in relation to residential and nursing settings and discussions are continuing as this is a contractual matter with suppliers, we were informed by ACS that there is the possibility that a client in receipt of domiciliary support may qualify and be exempt from the three month delivery which is currently the norm.

If providers feel that a client’s needs merit a more regular delivery, they can request a nurse-led assessment to determine whether the client does justify having a more regular delivery of products.     We have requested further details of the required criteria to qualify for the exemption and once these have been received, we will of course update everybody.
However, providers with clients who they feel would benefit from a more regular delivery can submit an assessment request.

Locality Framework Contract – 6 Day Commissioning

The following email has been issued this week by ACS in relation to 6-day commissioning of services under the new Locality Framework Contract.

From: ACS Contracts Helpdesk <>
Subject: Locality Framework Contract – 6 Day Commissioning

As you are aware the Locality contract specified that the Council would want to commission care 6 days per week so that we could better support the demand for care and contribute to patient/customer flow across the health and care system.
With the additional pressure of winter we wanted to bring this aspect of the contract online as soon as possible and intend to start from Saturday 7th December.  

This will mean the following:-

  • The Placement team will have 2 people working on a Saturday; one covering Ipswich Hospital and the other covering both West Suffolk hospital and James Paget. Their working hours will be 10.00am – 4.00pm
  • The Unmet needs list will be available on Saturday for providers to make bids in the usual way
  • The acute hospitals will continue to follow the agreed process to access care quickly to assist with Delayed Transfers of Care situations

It would be helpful to know in preparation for the 7th December whether you have staff in place on Saturdays should we need to commission care using the agreed process for an urgent response.
Could you please let your contract manager know so that we can collate availability in each area?

The commissioning process remains unaltered but will include Saturdays as a working day from the 7th December and will be reflected in the timeframes. We recognise that providers could have bid earlier in the week to start delivering care from the Saturday and made the necessary arrangements to do so

If you have any queries regarding this matter, please contact your contract manager in the first instance.


For all providers

Why more people are talking about the issue of social care…

One of the Association’s Steering Group has sent in a link to a very interesting BBC Article – some of you may have seen this but if not, it is definitely worth a few minutes reading time.
Click on or copy the link to download the article.

Update from Care Development East

Workforce Development Funding (WDF)
Available Now! Don’t Delay – Claim Today!

The Workforce Development Fund (WDF) is funding from the Department of Health and Social Care (DHSC) which is distributed by Skills for Care through a network of employer led partnerships.

Care Development East is the employer led partnership in Suffolk and distributes the funds to members of the partnership.

All the information you need on how to claim can be found on the attached flyer or on our website





12 November a message from David Finch, Chair SAICP Limited

Members of the SAICP Board and Steering Group met with SCC Officers at ACS last week.  We were informed that due to the General Election the usual timetable for fee negotiations (where we would by now have started to discuss inflationary increases for local authority funded clients) would be deferred until early in the New Year.
I will of course keep you updated on all developments.


FROM 2019……..?

SAICP is looking for examples of good news/success stories from providers – from any care service provision i.e. residential setting, supported living,  domiciliary service and from any client groups i.e. the elderly or vulnerable in Suffolk .

Good news and successful stories can involve clients or the wonderful staff who choose to work in the sector.
It is hoped to publish ‘good news stories and photos’ on the “12 days of Christmas” run in.

We would welcome your photos and examples so we can fly the flag and reminder everybody as “the Season of Goodwill Approaches” just how great the care
sector is in Suffolk.

You are welcome to send in your stories with photos (but please ensure that you have signed authority from the people in the pictures for them to  be published in the public domain).

With help from Suffolk County Council’s media team we will publish as many of these as possible.
This is not a competition, but your chance to headline great stories from the care sector as opposed to the bad news stories which sadly are the ones which usually hit the media headlines.

If you want any further information please contact and all submissions to be sent by email to this address by 1st December 2019.




Information from Ipswich Hospital – copy email and flier from Shirelle Sobers, Care Home Liaison Facilitator at Ipswich Hospital

“My name is Shirelle Sobers and I am one of two Care Home Liaison Facilitators based at Ipswich hospital. Sarah Owen is my colleague.
Our roles are to support Ipswich Hospital and Care Homes during a hospital admission and discharge.
I am delighted to let you know that we are re-launching the Suffolk Red Bag.  
For those of you who are not aware of this scheme …… please read on!

The Suffolk Red Bag was piloted to several Care Homes in November 2017.  The bag holds all the residents personal belongings along with items such as medication, DNAR, yellow folders, ‘All about Me Documents’ and resident assessment forms.  Thereby, keeping all necessary items in one bag and sharing all relevant information between the Hospital and Care Homes.
The piloting scheme is now coming to an end and we are re-launching the Suffolk Red Bag to all Care Homes.
I have attached a flier for further details but would encourage all care home providers to adopt what will hopefully be a beneficial practice for both parties.”

RED BAG – flier (click on the following link)
If you wish to make any comments or for further information, please contact:
Shirelle Sobers, Care Home Liaison Facilitator, NHS Ipswich and East Suffolk


The Great Care Home Singalong

Residents at Fornham House will be singing their hearts out thanks to National Lottery Community Funding and Sing for your Life.

The home is the first to join a brand-new project run by Sing for your Life who provide a simple system which plays the songs and display the lyrics via the TV.

This enables Amanda Rose (Activities co-ordinator) and Michelle Porter (Activities assistant) to lead participatory singing sessions whenever they like.
Mrs Ellis, one of the residents said “This reminds me of when I was a child at my parents’ pub. We used to sing the old songs around the piano, it was great.”
Amanda explained “This is excellent timing as I want to set up a dementia choir for the residents here, and this equipment is ideal.”

Pip Collings, from Sing for your Life says, “We are delighted that Fornham House are participating in this project. Sing for your Life is a small charity dedicated to helping Care Homes run participatory singing sessions. There is growing evidence that singing can significantly improve our physical, mental and social wellbeing. It is also a great way to tap into old memories and spark conversations about the past. And what’s more it’s terrific fun.”
“We are looking for 12 Care Homes in Suffolk to participate in this project. It involves piloting a new Tablet based app in the Care Home to see how it works, so if you are interested, please get in touch.”

For more information, please contact Pip Collings at



Help shape the future of Adult Social Care
Care Development East as your local Brokerage, would like to establish a Workforce and Training Group of interested social care employers who want to ensure that our sector has a voice and is able to access the funding and opportunities created by the NHS
and other funding bodies.

The Government is creating funding and local structures to support and develop the workforce across all of health and social care.  Locally this means the establishment of an Integrated Care System across Suffolk and North East Essex.

You are invited to join a workshop at Castle Hill Community Centre, Ipswich
on Tuesday 3rd December 2019.

For further details please click here


Top Ranking for Adult Social Care in Suffolk

Suffolk ranks fifth best in the country out of 153 local authorities when it comes to adult social care. The county’s social care workforce has a lot to be proud of!
See story here.

The annual Suffolk Care Awards are all about shining a spotlight on care excellence in Suffolk, and this photo was taken at our recent presentation evening.

“Pawsitively” Good –
The Power of Animals in Care Homes

Many Suffolk care homes have pet dogs. Now a care home’s pet rescue dog called Flash has been recognised by the Quality Care Commission for enhancing residents’ lives. Click here.

Making a Values Based Judgement
This month Skills for Care are running a campaign on recruiting for values. There are plenty of tips on its website and a blog.  Read more here. 

Residents, Relatives and Friends Give Their Views on Standards of Care
Healthwatch Suffolk, in collaboration with Suffolk County Council and Ipswich, East and West Suffolk CCGs, has launched a major survey on care standards in Suffolk. Read the story.
A Timely Reminder to Get Your Flu Jab

More people than ever are now eligible for the flu vaccine, and this year 25 million people in England will be offered it for free by the NHS.

It’s time to get a vaccination to help yourself and those you care for.

Contact Care Development East on 01449 720400



A message from Age UK Suffolk

Christmas is now well and truly on its way
(oh YES it is!)

We have some fantastically festive cards designed by members of Age UK Suffolk’s Chilton Club (our day centre for those living with Dementia).  We are delighted to be able to offer these as a physical card,
and an e-card.

The pricing structure for printed cards is as follows:

500+ cards   – 81p per card
250-500 cards – £1.08 per card
100-250 cards   – £1.18p per card

All prices include envelopes and delivery to your office, and are including VAT.  All prices are based on an A5 size card. If you are interested in pricing for an e-card, please do let me know directly.

We are able to customise the reverse of the card and suggested wording might be:

Your company name are pleased to support Age UK Suffolk – a local, independent charity
committed to improving the lives of older people across Suffolk.
Followed by your logo

If you prefer to make a donation to a charity in lieu of sending a physical Christmas card, we would be happy to provide our bank details or send you an invoice and we ensure that everyone that supports us in this way, is thanked both by letter, and on social media where appropriate.

Please do let me know if you would like to place an order, or if you would like any more information on the cards or Age UK Suffolk’s Chilton Club.

For further details contact Lindsay Long, Fundraising Officer, Age UK Suffolk Tel: 01473 288050 or
07793 739362



You are invited once again to join the Winter Wonderland celebrations for Christmas which The Partnership In Care are again hosting – for further details see the following flier: